Policies

Late Policy

We try very hard to run on time. If you are running late, please notify us. We reserve the right to reschedule you so that we can keep other people on time.

No Show Policy

Please notify the office of appointment cancellations 24 hours in advance. We reserve the right to dismiss a patient from the practice for repeated appointment no shows.

Hospital Policy

In case of a medical emergency, call 911 or go directly to the closest Emergency Room (ER). In the event of hospitalization, we prefer the Methodist Healthcare System for your care.

Refill Policy

To facilitate efficient and accurate care, please bring an updated medicine list to all your appointments. This will assist your physician and medical assistant when refilling your medicine.

All refill requests should specify your preference for brand name or generic substitution. Please specify the strength, dosage and if a ninety-day prescription is required. Also, please include if you would like your prescription sent to the local pharmacy or to a mail order pharmacy. Always verify the above information with your pharmacy.

Our prescriptions are sent electronically. We do not accept refill requests via fax unless your pharmacy does not accept electronic prescriptions.

Prescription Refills After Hours

We ask that you allow 48 hours for refill requests during regular weekday hours. After hours prescription requests can be sent via the patient portal and should be sent at least 2 business days in advance. Prescriptions written by other physicians or specialists should be refilled by the original physician.

Record Release Policy

We reserve the right to charge for medical records in accordance with the Texas Medical Board guidelines.

Your Health, Our Priority.

At Genesis MD, we provide care that goes beyond symptoms. Take the next step toward whole-person wellness and schedule your appointment today.